ATM Support Specialist

3 weeks ago


Irving, Texas, United States Insight Global Full time

Job Title: ATM Support Specialist

In this role, you will provide technical support to external vendors using our client's ATMs. Your responsibilities will include diagnosing hardware and software issues, performing and creating operational and performance reporting and analysis, and keeping customers advised of any issues affecting contractual SLAs.

Key Responsibilities:

  • Diagnose and resolve hardware and software issues related to ATMs
  • Perform and create operational and performance reporting and analysis
  • Keep customers advised of any issues affecting contractual SLAs
  • Create and maintain customer support documentation
  • Participate in organizational service delivery strategy and definition
  • Responsible for training and creating training materials for customers on basic hardware and software functionality

About Us:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.

Requirements:

  • Bachelor's degree or equivalent years of experience
  • Prior ATM or Financial Services experience
  • Strong verbal and written communication skills
  • An analytical mind and inclination for problem-solving
  • Proficiency with MS Office applications
  • Experience with ticketing systems
  • Ability to navigate various database applications, SQL experience a significant plus


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