Customer Service Team Lead

4 days ago


Marquand, Missouri, United States Dave & Buster Full time
Job Overview
Dave & Buster's is a unique entertainment destination that offers an unforgettable experience for our guests. As a Captain, you will be the face of our company, responsible for ensuring that every guest has a positive and welcoming experience. You will work closely with your team to deliver exceptional service, manage wait times, and maintain the cleanliness and organization of our facilities.

Salary and Benefits
We offer a competitive salary range of $7.25 - $15 per hour, depending on experience. Our benefits package includes medical, dental, vision, 401K, and free games. We are an equal opportunity employer and participate in E-Verify in states where required.

Key Responsibilities
- Deliver exceptional guest experiences through friendly and attentive service
- Manage wait times and communicate information as needed to guests, team members, and managers
- Maintain the cleanliness and organization of our facilities, including the Viewpoint and Midway areas
- Assist with the rental of billiards and shuffleboards, and reset the area after each use
- Provide game assistance and notify support technicians or management as needed
- Ensure that guests adhere to house policies and inform management of any issues

Requirements
- Must be at least 18 years of age
- Must demonstrate ability to read and communicate in English
- Ability to work days, nights, and weekends as required
- Physical demands include working in noisy environments, lifting up to 30 pounds, and standing for long periods of time

About Us
We are committed to providing a fun and welcoming environment for our guests. If you are passionate about delivering exceptional service and have a strong desire to work in a fast-paced environment, we encourage you to apply for this role.
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