Team Lead for Customer Engagement
1 week ago
Versiti Inc. is seeking a dedicated and passionate individual to join our team as a Contact Center Team Lead. This role offers a unique opportunity to make a meaningful impact on our customers' experiences while developing your leadership skills.
The estimated annual salary for this position is $70,000-$90,000, depending on experience and qualifications. As a Contact Center Team Lead, you will oversee daily operations, guide associates, and ensure seamless execution of customer interactions.
About the Position:
- Lead a team of contact center associates in delivering exceptional customer service.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Maintain accurate records and data to inform business decisions.
- Work closely with management to achieve business objectives.
Requirements:
- Candidates should possess a high school diploma or equivalent.
- 1-3 years of experience in a contact center or similar role.
- Excellent problem-solving and decision-making skills.
- Ability to multitask and prioritize tasks efficiently.
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