Team Lead for Customer Engagement

1 week ago


Marquand, Missouri, United States Versiti Inc. Full time
Customer Service and Support Team Lead

Versiti Inc. is seeking a dedicated and passionate individual to join our team as a Contact Center Team Lead. This role offers a unique opportunity to make a meaningful impact on our customers' experiences while developing your leadership skills.

The estimated annual salary for this position is $70,000-$90,000, depending on experience and qualifications. As a Contact Center Team Lead, you will oversee daily operations, guide associates, and ensure seamless execution of customer interactions.

About the Position:

  • Lead a team of contact center associates in delivering exceptional customer service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Maintain accurate records and data to inform business decisions.
  • Work closely with management to achieve business objectives.

Requirements:

  • Candidates should possess a high school diploma or equivalent.
  • 1-3 years of experience in a contact center or similar role.
  • Excellent problem-solving and decision-making skills.
  • Ability to multitask and prioritize tasks efficiently.


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