CSP Customer Support Team Lead

2 weeks ago


Marquand, Missouri, United States BioSpace Full time
About Us

BioSpace is a center of excellence for US patient services and customer support. Our responsibilities include designing and executing industry-leading, multi-channel customer support solutions and services that enable better patient outcomes and help us achieve business objectives.

Key Responsibilities
  • We are seeking a highly motivated individual to collaborate with vendors to implement US customer support program processes and technology.
  • You will be responsible for reviewing various Contact Center metric reports to ensure proper compliance and providing metric trends and patterns for issues and improvements in call center performance.
  • Review customer experience measures for trends and implement improvement recommendations as vital across impacted programs.
  • Collaborate with vendor to ensure compliance with training and quality standards and identifying and reporting non-compliance.
Requirements
  • A Bachelor's degree is required.
  • Qualified candidates must be legally authorized to be employed in the United States.
Compensation and Benefits

The anticipated salary for this position is $57,750 - $129,800 per year. Additionally, full-time equivalent employees are eligible for a company bonus and comprehensive benefits, including eligibility to participate in a company-sponsored 401(k), pension, vacation benefits, medical, dental, vision, and prescription drug benefits, flexible spending accounts, life insurance, and death benefits.



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