Contact Center Team Lead

1 week ago


Marquand, Missouri, United States Versiti Inc. Full time
Customer Service and Support Specialist

At Versiti Inc., we are seeking a highly motivated and experienced individual to join our team as a Contact Center Team Lead. This role is an excellent opportunity for someone who enjoys working in a fast-paced environment, providing exceptional customer service, and leading by example.

The estimated annual salary for this position is $60,000-$80,000, depending on experience. The successful candidate will be responsible for guiding, coaching, and assisting department associates while demonstrating the organization's core values.

Key Responsibilities:

  • Demonstrate Versiti's core values and display the highest level of customer service to internal/external customers.
  • Responsible for all channel assignments as well as special event needs.
  • Recruits donors by promoting the opportunity to donate with Versiti Blood Centers.
  • Makes reminder phone calls to donors regarding appointments set for media and or special event drives.
  • Interprets reports to accurately communicate results to staff.

Requirements:

  • Candidate must have high school diploma or equivalent.
  • 1-3 years multi-channel, contact center experience preferred.
  • Excellent verbal and written communication skills.
  • General understanding of Versiti mission and operation.

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