Customer Service Team Member

3 weeks ago


Marquand, Missouri, United States EssilorLuxottica Full time

At EssilorLuxottica, we are committed to enriching the lives of our customers, employees, and communities through better vision. As a Customer Service Team Member, you will play a vital role in building and maintaining customer and vendor relationships, managing requests for quotations, stock orders, returns, and purchase orders, and coordinating with other departments to provide exceptional service.

We are seeking a highly skilled and organized individual to join our team as an Order Coordinator - Customer Service Specialist. In this role, you will be responsible for coordinating the ordering, assembly, packaging, premium inclusion, and marking of frames for monthly auto-kit mailings. You will also maintain customer lists of participating accounts and receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.

The ideal candidate will have excellent telephone etiquette, ability to maintain composure when dealing with difficult customer situations, and strong verbal and written communication skills. Additionally, they should have good organizational skills, orientation to detail, and numerical accuracy. Proficiency in MS Office, Outlook, Word, and Excel is also required. We offer a competitive salary range of $45,000 - $60,000 per year, depending on location and experience. A first-class total rewards package includes health care, retirement savings, paid time off/vacation, and various employee discounts.

This is an exciting opportunity to work in a dynamic environment where you can utilize your skills to make a real difference. If you are a motivated and customer-focused individual who enjoys working in a fast-paced setting, please apply today.



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