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Field Property Claims Adjuster

2 months ago

Tacoma, Washington, United States American Family Insurance Full time

Job Overview
At American Family Insurance Claims Services (AFICS, Inc.), we are on a mission to enhance our claims processes, placing our customers at the forefront of our operations. Our focus is on safeguarding and restoring the aspirations of our clients during their most challenging times. By harnessing our expertise, innovative technology, and collaborative approaches, we are reshaping one of the largest sectors in America, creating a positive influence that enables our customers, communities, and organization to flourish.

Role Responsibilities
As a Property Claims Adjuster, you will:

  • Investigate the origin and cause of claims by engaging with relevant parties, including insured individuals, claimants, agents, and legal representatives.
  • Identify and address complex issues, managing claims with integrity.
  • Handle both first-party and third-party claims across various policy types and endorsements.
  • Conduct on-site evaluations when necessary, assess damages, and negotiate settlements with involved parties.
  • Respond to inquiries from customers, make informed decisions, and finalize claims.
  • Interpret and apply policy documents, leases, and contracts to determine coverage for assigned losses.
  • Proactively communicate the claims process and status to all stakeholders, addressing questions or redirecting as needed.

Qualifications and Skills
We seek candidates who demonstrate:

  • Experience in delivering customer-focused solutions and support.
  • Proficiency in managing first-party and third-party claims across multiple lines.
  • Capability in handling moderately complex claims or equivalent experience.
  • Solid understanding of casualty coverage policies and endorsements.
  • Comprehensive knowledge of the claims handling process.

Licensing Requirements
Applicants must possess:

  • A valid driver's license with a satisfactory driving record.
  • State-specific property casualty claims licensing as mandated.

Travel Expectations
This role may require:

  • Up to 50% travel.
  • Catastrophe duty, potentially up to 75% as necessary.

Physical Demands
Responsibilities may involve:

  • Climbing ladders, stairs, and navigating various terrains.
  • Working in diverse environments, including confined spaces.
  • Handling objects weighing up to 50 pounds.

Work Environment
Adjusters may encounter:

  • Extreme temperatures.
  • Outdoor conditions such as rain and wind.
  • Noise and potential hazards in various settings.

Additional Information
The selected candidate will be employed by AFICS, Inc., an affiliate of American Family Mutual Insurance Company, S.I. Offers are contingent upon successful background checks and signing a non-disclosure agreement. This position supports flexible work arrangements, allowing remote work while remaining within the operational area.

We value diverse experiences and encourage individuals passionate about our mission to consider this opportunity. Our comprehensive benefits package includes medical, dental, vision, and wellness programs, alongside a competitive 401(k) plan, pension, paid holidays, and a generous paid time off policy.

American Family Insurance is an equal opportunity employer, committed to compliance with all applicable laws regarding non-discrimination and equal opportunity.