Pediatric Dental Treatment Coordinator

5 days ago

Scottsdale, Arizona, United States A Small World Pediatric Dentistry Full time
Job Opportunity at A Small World Pediatric Dentistry

We are seeking a highly skilled and dedicated Treatment Coordinator to join our team at A Small World Pediatric Dentistry. As a Treatment Coordinator, you will play a crucial role in facilitating effective treatment planning and enhancing patient satisfaction through exceptional service delivery and communication.

The ideal candidate will be the front-line liaison between our young patients, their families, and our team of dental professionals. You will be responsible for ensuring a smooth, efficient, and friendly experience from the initial point of contact until the completion of treatment, epitomizing our commitment to first-rate pediatric dental care.

Key Responsibilities:
  • Present Treatment Plans: Lead the presentation of treatment plans and options to patients and their families, ensuring comprehensive communication about the procedures, costs, and expected outcomes.
  • Scheduling and Coordination: Efficient scheduling of appointments to ensure optimal workflow and patient satisfaction.
  • Follow-up and Verification: Proactive follow-up on unscheduled treatments to optimize treatment completion rates and verification of patient insurance coverage and clarification of benefits and patient financial responsibilities.
  • Front Desk Support: Handle second-line phone calls including patient enquiries, booking adjustments, and other related issues, and provide support to other front desk responsibilities as a part of the broader administrative team.
  • Record Keeping: Maintain accurate patient records and documentation pertaining to treatment plans and financial transactions.
  • Treatment Plan Progress: Monitor and report on treatment plan progress and outcomes, contributing to practice management and continuous quality improvement.
  • Patient Relationships: Develop and maintain strong relationships with patients, ensuring a trustworthy and caring rapport is established and maintained.
  • Professional Development: Continuously update job knowledge by participating in educational opportunities and reading professional publications to improve skills and service delivery.
  • Confidentiality: Maintain patient confidence and protect operations by keeping personal information confidential in accordance with HIPAA regulations.
Requirements:
  • Experience: Proven experience in a dental office setting, with specific experience as a Treatment Coordinator highly preferable.
  • Dental Terminology: Strong understanding of dental terminology and procedures with the capability to communicate effectively about treatment plans and dental health.
  • Communication Skills: Exceptional verbal and written communication skills, with a friendly and energetic demeanor that places patient comfort and understanding foremost.
  • Collaboration: Demonstrated ability to work collaboratively in a fast-paced office environment.
  • Organizational Skills: Excellent organizational skills, detail-oriented with the ability to multitask and prioritize work effectively.
  • Technical Skills: High proficiency in managing and operating practice management software and adept at handling administrative tasks digitally.
  • Problem-Solving: Strong analytical and problem-solving skills to navigate patient care and office dynamics efficiently.
  • Professional Development: Commitment to ongoing professional development and learning to ensure the latest in pediatric dental care practices and administration.
  • Professionalism: Must display a high level of professionalism and operate under strict confidentiality due to the sensitive nature of patient information.
  • Certifications/Licensing: Required certifications/licensing where applicable, and a thorough understanding of healthcare regulations including HIPAA.

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