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Pediatric Care Coordinator

2 months ago

Scottsdale, Arizona, United States TN Specialty Dental Services, PLLC Full time

Job Type

Full-time

About Us

TN Specialty Dental Services, PLLC is a distinguished Pediatric Dental and Orthodontic practice dedicated to providing exceptional care for children and adolescents. With a focus on creating a nurturing environment, we prioritize education and comfort for our young patients and their families. Our experienced team is passionate about fostering healthy smiles and delivering outstanding service.

Role Overview

The Pediatric Care Coordinator plays a vital role in ensuring a positive initial experience for our patients, laying the groundwork for lifelong dental health and a strong relationship with our practice. This position involves building trust with both parents and children through effective communication and dental education in a friendly and inviting setting. Key attributes for success in this role include professionalism, superior customer service skills, and the ability to make families feel valued from their very first visit.

Key Responsibilities

  • Relationship Building: Create meaningful connections with new patients during their initial dental visits.
  • Dental Education: Provide comprehensive information to parents and patients regarding dental health, treatment options, and preventive care.
  • Appointment Management: Oversee and coordinate patient care appointments efficiently.
  • Treatment Collaboration:
    • Work alongside dentists to formulate treatment recommendations.
    • Clarify the risks, benefits, and alternatives associated with dental treatments.
    • Address any clinical, financial, or insurance-related inquiries.
  • Clinical Assistance: Support dental cleanings and procedures, take x-rays, and assist the clinical team as necessary.
  • Administrative Duties: Follow up with patients regarding unscheduled treatments, send appreciation notes to referring families and professionals, and maintain accurate patient records.

Work Environment and Culture

At TN Specialty Dental Services, we believe that work should be enjoyable and fulfilling. We strive to cultivate a sense of community within our practice through various team-building activities, including themed events and social gatherings. Opportunities for engagement include book clubs, vision board sessions, craft nights, and recreational activities.

Benefits of Our Work Culture
  • A collaborative and supportive team atmosphere.
  • Leadership that genuinely values and cares for its staff.
  • Opportunities for professional growth and development.
  • A modern and aesthetically pleasing work environment.

Compensation and Benefits

In addition to a competitive hourly wage, our compensation package for employees working 30 hours or more includes:
  • Affordable health, dental, and vision insurance options.
  • Flexible spending accounts (FSA) and health savings accounts (HSA).
  • Short-term and long-term disability insurance.
  • 401(k) plan with up to 4% matching.
  • Paid time off and holidays.
  • Uniforms provided.
  • Complimentary pediatric dental care for immediate family members after a designated period.
  • Free orthodontic treatment for employees and their immediate family members after one year.
  • Monthly bonus structure for practice-wide performance.

Qualifications
  • Minimum of 2 years of experience in the dental field.
  • Exceptional customer service and communication abilities.
  • Strong organizational skills and attention to detail.
  • Comfortable discussing financial options and insurance matters.
  • Proficient in office software and scheduling systems.
  • Empathetic, patient, and genuinely motivated to assist others.

As a team, we have identified the qualities we seek in our ideal candidate, encapsulated in our 'Five Pillars of a Team Player':
  • Positive Energy
  • Team-Oriented
  • Committed
  • Effective Communicator
  • Coachable

Salary

$22-$27 hourly