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Pediatric Dental Office Coordinator
2 months ago
A Small World Pediatric Dentistry is seeking a highly skilled and detail-oriented Pediatric Dental Office Coordinator to join our team. As a key member of our front office staff, you will play a critical role in ensuring the smooth operation of our practice.
This is a full-time position located at our main office. We are looking for a candidate who is able to work effectively in a fast-paced environment and is committed to providing exceptional patient care.
Key Responsibilities- Greets Patients and Visitors: Greet patients and visitors in a courteous and friendly manner, ensuring a positive first impression of our practice.
- Manages Schedules and Appointments: Answer incoming calls, schedule appointments, and manage patient queries with professionalism and accuracy.
- Maintains Patient Records: Maintain and organize patient records with the utmost confidentiality, ensuring compliance with HIPAA regulations.
- Ensures a Clean and Organized Environment: Ensure that the waiting area remains clean and organized at all times, creating a comfortable and welcoming atmosphere for patients and families.
- Processes Payments and Co-Pays: Collect and process payments and co-pays from patients in a timely and efficient manner.
- Confirms Appointments and Recalls: Confirm upcoming appointments and recalls to minimize no-shows and ensure that patients receive timely reminders.
- Manages Office Inventory and Supplies: Manage office inventory and supplies, restocking as necessary to ensure that our practice runs smoothly.
- Facilitates Communication: Facilitate effective communication between patients, family members, and dental staff, ensuring that all parties are informed and up-to-date.
- Upholds Practice Protocols and Policies: Uphold the practice's protocols and policies at all times, ensuring compliance with regulatory requirements.
- Participates in Administrative Meetings: Participate in administrative meetings to suggest methods to improve customer satisfaction and office efficiency.
- Maintains a Professional Appearance and Conduct: Maintain a professional appearance and conduct at all times in the office, setting a positive example for patients and colleagues.
- Education and Experience: High school diploma or equivalent; further certification in Office Management is a plus. Proven experience in a dental or medical office setting is advantageous, though not strictly required.
- Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to work effectively with patients, families, and dental staff.
- Technical Skills: Ability to operate standard office equipment, including phone systems, copiers, and fax machines. Proficiency in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems.
- Schedule and Flexibility: Flexible schedule, with the ability to work early mornings, evenings, or weekends as required.
- Time Management and Multitasking: Effective time management skills and the ability to multitask, prioritizing tasks and managing competing demands.
- Attention to Detail: Attention to detail is crucial, with a focus on accuracy and precision in all aspects of the job.
- Stress Management: Ability to handle stressful situations professionally and calmly, maintaining a positive attitude and composure under pressure.
- Cultural Competence: Comfort in working with children and families from diverse backgrounds, with a commitment to providing culturally sensitive care.