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Orthodontic Care Coordinator
2 months ago
About Us: TN Specialty Dental Services, PLLC is a distinguished Pediatric Dental & Orthodontic practice dedicated to providing exceptional care and service to our community.
As a premier orthodontic provider, we focus on creating tailored experiences for our patients, ensuring that each visit is memorable and positive. Our team is passionate about fostering beautiful smiles while maintaining a high standard of service.
Role Overview: The Orthodontic Patient Care Coordinator serves as the initial point of contact for patients and their families, responsible for establishing a friendly and inviting environment while efficiently handling administrative responsibilities.
Your professionalism, outstanding customer service abilities, and meticulous attention to detail will be crucial in maintaining our esteemed reputation for quality orthodontic care.
Key Responsibilities:
Appointment Management:
Oversee the scheduling of appointments, ensuring accurate coordination of consultations and follow-up visits tailored to the specific needs of patients and their families.
Patient Education:
Deliver essential information regarding orthodontic treatments and procedures, and assist in triaging orthodontic concerns or emergencies via phone.
Record Maintenance:
Ensure the accuracy of patient records, including updates to personal and insurance details, while adhering to HIPAA regulations.
Issue Resolution:
Address and resolve patient inquiries or concerns with professionalism and empathy.
Work Culture:
We believe that a positive work environment is essential, and we strive to cultivate a sense of community within our practice. From team-building lunches to themed events, there are numerous opportunities for engagement.
Activities may include book clubs, vision board sessions, craft nights, and social gatherings. Additional benefits of our work culture include: A collaborative team atmosphere, Leadership that values its members, Opportunities for professional growth, Access to advanced orthodontic training and technology, A modern and aesthetically pleasing work environment.Compensation and Benefits:
In addition to a competitive hourly wage, we offer a comprehensive benefits package for those working 30 hours or more, including: Affordable health, dental, and vision insurance options, Flexible spending accounts, Short and long-term disability options, 401(k) with matching contributions, Paid time off and holidays, Uniforms provided, Complimentary pediatric dental care for immediate family members after a specified period, Complimentary orthodontic treatment for employees and their immediate family members after a designated time frame, A practice-wide monthly bonus structure.
Qualifications: No prior orthodontic experience is necessary; we provide on-the-job training for all required skills (e.g., orthodontic terminology, emergency triaging). Previous experience in a medical or dental coordination role is preferred but not mandatory. Candidates should possess exceptional customer service and interpersonal skills, strong organizational abilities, proficiency in office software and scheduling systems, and a genuine desire to assist others.
We are looking for individuals who embody the qualities of a team player, including: Positive Energy, Team Orientation, Commitment, Effective Communication, and Coachability.
