Customer Service Representative
4 days ago
**Job Summary**
BB Industries is seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer service while maintaining a positive environment to elevate the overall customer experience.
**Key Responsibilities:**
- Provide resolution to customer inquiries and issues in a timely and effective manner.
- Develop and maintain a positive relationship between the customer and the company.
- Ensure customer satisfaction and provide professional support in a fast-paced setting.
- Process orders and provide status updates to customers.
- Communicate customer agreements and policies to customers.
- Utilize internal data and systems to resolve customer inquiries.
- Execute correspondence with customers and internal departments.
- Provide support for catalog, product, and order inquiries.
**Requirements & Skills:**
- Minimum 1 year of customer service experience.
- Strong communication and organizational skills.
- Ability to thrive in a team-oriented work environment.
- Able to multitask and handle high volumes of customer inquiries.
**What We Offer:**
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive compensation package.
**If You're a Detail-Oriented Individual with Critical Thinking and Problem-Solving Skills, Thrive in a Team Environment, and Possess a Passion for Delivering Exceptional Customer Service, We'd Love to Hear from You**
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