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Customer Support Advocate

2 months ago

Smyrna, Tennessee, United States Motion Recruitment Full time

Our client, a prominent global leader in electrical management solutions, is in search of a Customer Support Advocate to enhance their team.

Contract Duration: This position is a temporary engagement with the potential for full-time employment based on individual performance.

Key Responsibilities:

  • Engage in daily sales interactions, which encompass project oversight, managing key internal clients, and coordinating logistical operations while ensuring robust customer relationships.
  • Address customer grievances: Collaborate with production, shipping, and warehouse teams to track down missing or delayed shipments.
  • Assess and troubleshoot communication and process-related issues regarding production order scheduling, offering viable solutions.
  • Deliver resolutions for intricate installations, restoring customer confidence in the company's offerings.

Qualifications for Success:

  • Bachelor's degree is required.
  • Experience with SAP is essential.
  • Proficient in Excel, with the ability to manage extensive datasets for analysis; daily use of Pivots and VLOOKUP is expected.
  • Exceptional customer service abilities with a capacity to thrive in high-pressure, time-sensitive environments.
  • Ability to prioritize tasks independently and make autonomous decisions to meet customer expectations.

Motion Recruitment Partners is committed to providing equal employment opportunities, including for individuals with disabilities and veterans. All candidates must be authorized to work full-time in the country of application, and sponsorship is not available. Employment is contingent upon successful completion of pre-employment screening. Accommodations will be provided throughout the hiring process as required under Motion Recruitment's Employee Accommodation policy. Candidates are encouraged to communicate their needs in advance.