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Customer Service Sales Representative

2 months ago

Smyrna, Tennessee, United States Bridgestonetire Full time

Retail Salesperson

Employee Type: Regular, Full-time

Location: Smyrna, TN

Team: Retail

Job Code: 2021_04866

Zip Code: 37167

Job Overview

This dynamic role involves addressing customer needs both in-person and via phone. Utilize your communication expertise to clarify warranty options, coordinate schedules between technicians and clients, manage checkout processes, and promote various products and services.

Company Insight

Bridgestone Retail Operations, LLC boasts a workforce of over 22,000 individuals across North America, operating more than 2,200 company-owned outlets. Our store brands include Firestone Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With extensive locations nationwide and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is an excellent environment for career growth.

Key Responsibilities

  • Enhancing customer satisfaction and loyalty
  • Managing the merchandising, advertising, and promotion of products and services
  • Providing enthusiastic responses to every customer, both in-store and over the phone
  • Exhibiting a strong desire to excel in a retail setting
  • Demonstrating motivation as a sales professional
  • Completing additional tasks as assigned

Preferred Qualifications

Possession of a 2-year degree or equivalent experience.

Essential Qualifications

  • High School Diploma or equivalent
  • A minimum of 2 years of experience in consumer retail sales
  • Ability to effectively communicate with and assist customers regarding sales and complaints to ensure retention and loyalty
  • Problem-solving skills related to customer complaints
  • Valid automobile driver's license required at all times, with the ability to operate both customer and company vehicles
  • Completion and maintenance of all current and required Bridgestone store education courses and modules for this position

Employee Type

Regular, Full-time