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Healthcare Customer Service Representative
2 months ago
Job Overview
We invite you to explore an exciting opportunity at Williamson Health, a leading healthcare provider dedicated to delivering exceptional patient care.
Located in a vibrant community, Williamson Health encompasses a 203-bed hospital and a network of over 40 healthcare providers, offering a wide range of medical services. Our commitment to compassionate care and community well-being is at the forefront of our mission.
Position Summary
The Patient Services Specialist plays a crucial role in supporting the Bone and Joint Institute of Tennessee. This position involves managing patient appointments, maintaining accurate records, and delivering outstanding customer service.
Key Responsibilities
As a Patient Services Specialist, your responsibilities will include:
- Efficiently scheduling patient appointments using Allscripts and Meditech systems.
- Maintaining up-to-date patient information and records.
- Providing basic medical guidance under the supervision of healthcare professionals.
- Ensuring compliance with HIPAA regulations and informing patients about their rights.
- Communicating changes in office policies to patients effectively.
- Scanning and organizing patient documentation.
- Verifying patient insurance details for eligibility and pre-certification.
- Maintaining clear communication with all team members.
Qualifications
To be considered for this role, candidates should possess:
- A high school diploma or equivalent.
- A minimum of one year of experience in a medical office setting.
- Proficiency in using office equipment, including computers, printers, and fax machines.
Work Environment
This position is primarily office-based, requiring the ability to sit, stand, and communicate effectively in both verbal and written forms.
Benefits
Williamson Health offers a comprehensive benefits package, including:
- Medical, Dental, and Vision coverage
- Paid Time Off (PTO)
- Retirement Matching
- Tuition Reimbursement
- Flexible Spending Accounts (FSA)
- Identity Theft Protection
- Legal Aid Services
Williamson Health is proud to be an equal-opportunity employer and maintains a drug-free workplace.