Patient Service Representative

1 week ago

Smyrna, Tennessee, United States Diana Health Full time
About Diana Health

Diana Health is a rapidly expanding network of modern women's health practices. Our mission is to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is beneficial for patients and providers. The result is a personalized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

Role Description

We are seeking a highly motivated and customer-focused Receptionist/Patient Representative to create a delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice. You will be the first point of contact for our clients, providing a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk.

Key Responsibilities
  • Client Interactions: Provide warm and friendly client interactions, taking care of client check-in and out, answering questions, and disseminating information to appropriate team members as necessary.
  • Schedule Management: Manage the client schedule, knowing the schedule front to back, and working through schedule efficiencies based on the flow of the day as well as client and provider needs.
  • Insurance, Payment, and Billing: Perform verification of benefit checks with insurance companies, manage and collect client copays and payment balances, and discuss and set up payment plans with clients.
  • Front of the House Management: Work with the team to ensure the office is ready, set up, and prepared for the day, collaborate on inventory, keep the office pristine, and manage phone triage as necessary.
Qualifications
  • Customer service and hospitality experience is strongly preferred and highly desirable.
  • Bachelor's Degree is preferred or High School Diploma/GED with 2+ years of experience in a related field.
  • Proficiency with Google Suite or Microsoft Office Products.
  • Strong computer skills; preferred familiarity with EMRs.
  • Tendency to organize and create structure in a fast-paced, dynamic environment.
Attributes
  • You love interacting with people, practicing excellent communication and interpersonal skills.
  • You enjoy being the face of a clinic or business and representing the brand via an extremely positive, friendly, and helpful attitude.
  • You are exceptional at managing many tasks and do not feel overwhelmed by multitasking.
  • You focus on the details and are able to organize and prioritize them along the way.
  • You obsess over growth and process improvement and love learning new tools, processes, and systems to aid in continual improvement.
  • You thrive in highly collaborative, fast-paced environments.
Benefits
  • Competitive compensation.
  • Health, dental, and vision, with an HSA/FSA option.
  • 401(k) with employer match.
  • Paid time off.
  • Paid parental leave.
Diana Health Culture
  • Having a growth mindset and striving for continuous learning and improvement.
  • Positive, can-do/how-can-I-help attitude.
  • Empathy for our team and our clients.
  • Taking ownership and driving to results.
  • Being scrappy and resourceful.

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