Customer Support Specialist

2 months ago


North Sioux City, South Dakota, United States Riverside Technologies, Inc. Full time
Job Overview

Riverside Technologies, Inc. is in search of a dedicated Customer Service Representative/Order Entry professional to enhance our operations.

Position Summary:

The Customer Service Representative/Order Entry role is crucial for maintaining comprehensive records of order activities and providing support for customer accounts.

Key Responsibilities:

  • Accurately updating records and entering data while creating new entries
  • Identifying and rectifying data errors, ensuring output quality
  • Keeping meticulous records of order transactions
  • Engaging with suppliers, vendors, and distributors about product shipments and order updates
  • Addressing customer inquiries via phone and email, resolving issues, and collaborating with internal teams for effective responses
  • Timely processing of purchase orders and credit card transactions to fulfill sales orders
  • Ensuring the accuracy and completeness of customer purchase orders
  • Collaborating with Account Managers to amend and update documentation for purchase transactions
  • Confirming product stock availability and communicating any back orders or discontinued items
  • Managing warranty registrations
  • Executing additional related tasks as required

Qualifications:

  • High school diploma or equivalent is mandatory
  • Experience in a customer service capacity is essential
  • Exceptional customer service skills that surpass expectations
  • Ability to meet established quality and productivity standards
  • Proficiency in Microsoft Office Suite (Word, Excel)
  • Accurate data entry and typing capabilities
  • Consistent and reliable attendance
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Effective organizational, planning, and time-management abilities
  • Capability to work independently as well as collaboratively
  • Commitment to adhere to company policies and procedures
  • Successful completion of drug screening and background checks is required

Benefits:

We provide a competitive salary along with a comprehensive benefits package, which includes a 401(k) plan with matching contributions, medical, dental, and vision coverage, paid holidays, and a generous paid time off policy.

  • ENGAGEMENT: A vibrant work atmosphere where we are dedicated to finding innovative solutions for our clients' needs.
  • INNOVATION: A creative workspace filled with imaginative individuals who enjoy tackling challenges with unique approaches.
  • COLLABORATION: A cooperative environment where teamwork is essential to achieving shared objectives.


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