Customer Support Specialist
2 months ago
Riverside Technologies, Inc. is in search of a dedicated Customer Service Representative/Order Entry professional to enhance our operations.
Position Summary:
The Customer Service Representative/Order Entry role is crucial for maintaining comprehensive records of order activities and providing support for customer accounts.
Key Responsibilities:
- Accurately updating records and entering data while creating new entries
- Identifying and rectifying data errors, ensuring output quality
- Keeping meticulous records of order transactions
- Engaging with suppliers, vendors, and distributors about product shipments and order updates
- Addressing customer inquiries via phone and email, resolving issues, and collaborating with internal teams for effective responses
- Timely processing of purchase orders and credit card transactions to fulfill sales orders
- Ensuring the accuracy and completeness of customer purchase orders
- Collaborating with Account Managers to amend and update documentation for purchase transactions
- Confirming product stock availability and communicating any back orders or discontinued items
- Managing warranty registrations
- Executing additional related tasks as required
Qualifications:
- High school diploma or equivalent is mandatory
- Experience in a customer service capacity is essential
- Exceptional customer service skills that surpass expectations
- Ability to meet established quality and productivity standards
- Proficiency in Microsoft Office Suite (Word, Excel)
- Accurate data entry and typing capabilities
- Consistent and reliable attendance
- Strong attention to detail
- Excellent written and verbal communication skills
- Effective organizational, planning, and time-management abilities
- Capability to work independently as well as collaboratively
- Commitment to adhere to company policies and procedures
- Successful completion of drug screening and background checks is required
Benefits:
We provide a competitive salary along with a comprehensive benefits package, which includes a 401(k) plan with matching contributions, medical, dental, and vision coverage, paid holidays, and a generous paid time off policy.
- ENGAGEMENT: A vibrant work atmosphere where we are dedicated to finding innovative solutions for our clients' needs.
- INNOVATION: A creative workspace filled with imaginative individuals who enjoy tackling challenges with unique approaches.
- COLLABORATION: A cooperative environment where teamwork is essential to achieving shared objectives.
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