Help Desk Specialist Night Shift
5 days ago
We are seeking a skilled IT Help Desk Specialist to join our team at Riverside Technologies, Inc. This is a full-time position with flexible scheduling, including overnight shifts.
Job Summary:The ideal candidate will have experience providing technical assistance and support for computer systems, software, and hardware. They will be responsible for training users on basic computer usage, maintaining system performance, and resolving technical issues.
Key Responsibilities:- Provide technical support and assistance for incoming questions and issues related to computer systems, software, and hardware
- Train users on basic computer usage and troubleshoot technical issues
- Maintain daily performance of computer systems and ensure optimal functionality
- Install, modify, clean up, and repair computer hardware, software, workstations, and servers
- Run diagnostic programs and ask questions to determine the nature of the problem, and then resolve it
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Respond to questions from customers seeking help via email, in person, or over the phone
- Use systems management tools to monitor events, manage ticket systems, and ensure clients' environments are running optimally
- Regular, reliable attendance
- A+, Network+, and Security+ certifications preferred but not required
- 1-year experience in a similar role preferred but not required
- Must be available for varying shifts depending on customers' needs
- Excellent customer service skills
- Strong verbal communication and problem-solving skills
- Ability to work efficiently within a team
- Must be able to pass a drug screening and background check
- Bilingual a plus
Riverside Technologies, Inc. is a leading IT service provider specializing in solutions for various industries nationwide. We offer customized and integrated IT guidance, expert communications, and significant savings of time and money.
What We Offer:- A competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan
- A passionate work environment with creative people who thrive on finding unique solutions to challenges
- A team-centric environment where we work together to reach a common goal
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