Customer Support Representative

3 days ago


Atlanta, Georgia, United States Hueman PE Talent Solutions Full time
Customer Support Representative

At Hueman PE Talent Solutions, we're seeking a highly skilled and dedicated Customer Support Representative to join our team. As a key member of our support team, you will play a crucial role in ensuring client satisfaction and retention.

Key Responsibilities:
  • Maintain schedules and ensure proper department coverage.
  • Prioritize and schedule ticket queue
  • Redirect or escalate issues appropriately
  • Point of escalation for client and administration issues
  • Monitor backlog issue progress to ensure key performance indicators (KPIs) are met
  • Oversee the deliver of custom work (SOWs) on time, on budget with great service.
  • Supervise, organize, and execute repairs, delegating work to other technicians.
  • Oversee repair quality, productivity, and customer expectations.
  • Prepare and maintain presentation slides for customer service updates
  • Collaborate and build relationships with clients, partners and field sales representatives
  • Participate in cross-function team projects for new implementation and conversions
Job Qualifications:
  • Education: Typically, a relevant degree such as a Bachelor's or Associate's in Technical, Business, Finance, Accounting, Engineering, Computer Science, or a related field.
  • Process Improvement experience
  • Excellent problem solving and analytical skills
  • Client relationship building experience
  • Process oriented and results driven
  • Willingness to take the lead on internal projects
  • Familiarity with NPI and Computer Support KPIs
  • Ability to think and act under pressure
  • SQL knowledge
  • Experience working with SAAS clients - SSO, whitelisting and security
  • Understanding of Stop Loss Industry
  • Organized and able to prioritize team requirements

At Hueman PE Talent Solutions, we're committed to unifying the self-funded medical ecosystem through integrated technologies, processes, and data insights. Our leadership team believes in a customer-centric approach to driving value and creating a network effect where the software only becomes stronger as more users adopt it. If you're passionate about delivering exceptional customer support and want to be part of a dynamic team, apply today



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