Customer Support Representative
3 days ago
At Hueman PE Talent Solutions, we're seeking a highly skilled and dedicated Customer Support Representative to join our team. As a key member of our support team, you will play a crucial role in ensuring client satisfaction and retention.
Key Responsibilities:- Maintain schedules and ensure proper department coverage.
- Prioritize and schedule ticket queue
- Redirect or escalate issues appropriately
- Point of escalation for client and administration issues
- Monitor backlog issue progress to ensure key performance indicators (KPIs) are met
- Oversee the deliver of custom work (SOWs) on time, on budget with great service.
- Supervise, organize, and execute repairs, delegating work to other technicians.
- Oversee repair quality, productivity, and customer expectations.
- Prepare and maintain presentation slides for customer service updates
- Collaborate and build relationships with clients, partners and field sales representatives
- Participate in cross-function team projects for new implementation and conversions
- Education: Typically, a relevant degree such as a Bachelor's or Associate's in Technical, Business, Finance, Accounting, Engineering, Computer Science, or a related field.
- Process Improvement experience
- Excellent problem solving and analytical skills
- Client relationship building experience
- Process oriented and results driven
- Willingness to take the lead on internal projects
- Familiarity with NPI and Computer Support KPIs
- Ability to think and act under pressure
- SQL knowledge
- Experience working with SAAS clients - SSO, whitelisting and security
- Understanding of Stop Loss Industry
- Organized and able to prioritize team requirements
At Hueman PE Talent Solutions, we're committed to unifying the self-funded medical ecosystem through integrated technologies, processes, and data insights. Our leadership team believes in a customer-centric approach to driving value and creating a network effect where the software only becomes stronger as more users adopt it. If you're passionate about delivering exceptional customer support and want to be part of a dynamic team, apply today
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