Customer Support Representative

3 weeks ago

Atlanta, Georgia, United States Elekta Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Elekta. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Evaluate customer inquiries and escalate to the appropriate support personnel or Clinical Applications Specialists as needed.
  • Process and respond to all incoming customer support requests via designated channels, including email, phone, and customer portal.
  • Record all support activities in our call logging system and ensure customer cases are resolved efficiently and effectively.
  • Manage customer support inquiries through to closure and communicate directly with customers.
  • Evaluate and escalate technical issues that may impact customer satisfaction.
  • Maintain and follow quality procedures as outlined in our company policy.
  • Collaborate with the supervisor to resolve customer inquiries and complaints in a timely manner.
  • Provide backup telephone support to our teams as needed.
  • Follow Elekta's quality, regulatory, and safety policies at all times.
Requirements
  • Associate degree or equivalent experience in a related field.
  • 2+ years of call center support and/or field service experience in a medical or computer-related field.
  • Exceptional customer service skills and ability to represent the organization in a professional manner.
  • Effective written and verbal communication skills.
  • Ability to multitask and prioritize customer needs.
  • Competent IT application knowledge.
  • Flexibility to work independently and as part of a team.
  • Ability to work well in high-pressure situations.
  • Interest in learning new skills and professional development.
What We Offer
  • Opportunity to work with a proactive and supportive team.
  • Hybrid work option (3 days/week on-site).
  • Excellent medical, dental, and vision coverage.
  • 401k, paid vacation, and holiday time off.
  • Additional benefits, including wellness reimbursement, tuition reimbursement, and flexible spending account.
  • Opportunity to work on cutting-edge medical advancements.
  • Close-knit company culture.
  • Upward mobility.
How to Apply

We are an equal opportunity employer and welcome applications from qualified candidates. Please submit your application and resume in English via the 'Apply' button. We do not accept applications by email.

  • Customer Support Representative

    3 weeks ago

    Atlanta, Georgia, United States Hueman PE Talent Solutions Full time

    Job Title: Customer Support RepresentativeWe are seeking a highly skilled and dedicated Customer Support Representative to join our dynamic team at Connexure. As a key member of our support team, you will play a crucial role in ensuring client satisfaction and retention.Key Responsibilities:Maintain schedules and ensure proper department coverage.Prioritize...

  • Customer Support Representative

    3 days ago

    Atlanta, Georgia, United States Hueman PE Talent Solutions Full time

    Customer Support RepresentativeAt Hueman PE Talent Solutions, we're seeking a highly skilled and dedicated Customer Support Representative to join our team. As a key member of our support team, you will play a crucial role in ensuring client satisfaction and retention.Key Responsibilities:Maintain schedules and ensure proper department coverage.Prioritize...

  • Customer Support Representative

    4 weeks ago

    Atlanta, Georgia, United States LOOK Agency Full time

    Customer Support OpportunityLOOK Agency, a leading provider of virtual customer service solutions, is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional customer service to clients through various...

  • Customer Support Representative

    3 weeks ago

    Atlanta, Georgia, United States Elekta Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Elekta. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesEvaluate customer inquiries and escalate to the appropriate support team or...

  • Customer Support Representative

    4 weeks ago

    Atlanta, Georgia, United States Elekta Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Elekta. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesEvaluate customer inquiries and escalate to the appropriate support team or...

  • Customer Support Representative

    4 weeks ago

    Atlanta, Georgia, United States Elekta Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Elekta. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesEvaluate customer inquiries and escalate to the appropriate support team or...

  • Customer Support Representative

    3 weeks ago

    Atlanta, Georgia, United States Descartes Systems Full time

    About the RoleDescartes Systems is seeking a highly skilled and customer-focused Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide timely and effective...

  • Customer Support Representative

    1 month ago

    Atlanta, Georgia, United States Chick-fil-A Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our customers via phone, online, and other support channels.Key ResponsibilitiesResolve customer inquiries...

  • Customer Support Representative

    3 weeks ago

    Atlanta, Georgia, United States Descartes Systems Full time

    About DescartesDescartes is a leading provider of logistics and supply chain technology solutions. Our mission is to unite the people and technology that move the world.Job SummaryWe are seeking a highly skilled Customer Support Representative to join our Global Trade Compliance team. As a key member of our team, you will provide timely and effective support...

  • Sales Representative

    12 hours ago

    Atlanta, Georgia, United States Power Support Partners Full time

    Job Title: Field Sales RepresentativeCompany: Power Support PartnersLocation: AtlantaAbout Power Support Partners Company: Power Support Partners is a company that aims to improve the world through its business practices.We are a team of entrepreneurs and electricians who are committed to building a team that shares our values: Love People, Improving Always,...

  • Sales Representative

    4 weeks ago

    Atlanta, Georgia, United States Power Support Partners Full time

    Job Title: Field Sales RepresentativeCompany: Power Support PartnersLocation: AtlantaAbout Power Support PartnersPower Support Partners is a company founded on the idea that a business can sincerely improve the world. We are a group of entrepreneurs and electricians who set out to build a team of people that sincerely believes in our values: Love People,...

  • Customer Support Representative I

    3 days ago

    Atlanta, Georgia, United States Plunge - Cold Plunge & Saunas Full time

    Job OverviewAt Plunge - Cold Plunge & Saunas, we're seeking a talented Customer Support Representative to join our team. As a key member of our customer success team, you'll provide exceptional support to our customers, ensuring their satisfaction and loyalty.**Key Responsibilities:**Respond promptly to customer inquiries via phone, email, and live...

  • Customer Support Representative

    3 weeks ago

    Atlanta, Georgia, United States RAW & Company Full time

    Customer Support SpecialistWe are seeking a highly skilled and passionate Customer Support Specialist to join our dynamic team at RAW & Company. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our valued customers, resolving issues, and ensuring a positive experience.Key Responsibilities:Provide...

  • Customer Support Representative

    2 weeks ago

    Atlanta, Georgia, United States Chick-fil-A Full time

    Customer Support Agent IOverview:At Chick-fil-A, we strive to provide an exceptional customer experience every day. However, sometimes things don't go as planned. That's where you come in - as a Customer Support Agent I, you'll be the friendly voice of Chick-fil-A, providing outstanding customer service, troubleshooting, and technical...

  • Customer Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Hueman PE Talent Solutions Full time

    Job OverviewConnexure is seeking a highly skilled Customer Support Representative to join our team in Atlanta, GA. As a key member of our support team, you will play a crucial role in ensuring client satisfaction and retention.Key Responsibilities:Manage schedules and ensure proper department coverage.Prioritize and schedule ticket queue to ensure timely...

  • Customer Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States SchoolInfoApp Full time

    Customer Support Representative IISchoolInfoApp is seeking a highly skilled and customer-focused individual to join our growing Customer Onboarding Team as a Customer Support Representative II. As a key member of our team, you will play a pivotal role in providing exceptional support to our clients and internal team.Responsibilities:Provide technical...

  • Customer Service Representative

    2 weeks ago

    Atlanta, Georgia, United States Americold Full time

    Customer Service RepresentativeAmericold is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and complaints in a timely and...

  • Customer Service Representative

    2 weeks ago

    Atlanta, Georgia, United States Georgia Department of Public Health Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our public health team, you will be responsible for providing exceptional customer service to our clients and stakeholders.Job Summary:The Customer Service Representative will work...

  • Customer Service Representative

    4 days ago

    Atlanta, Georgia, United States VIMO INC Full time

    Job Title: Remote Customer Service RepresentativeAt VIMO INC, we are seeking a highly motivated and customer-focused Remote Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing technical support to our clients.Job Summary:We are...

  • Customer Service Representative

    4 weeks ago

    Atlanta, Georgia, United States City of Atlanta, GA;City of Atlanta Full time

    Job Title: Call Center Representative IAre you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and a desire to make a difference in your community?We are seeking a highly motivated and customer-focused Call Center Representative to join our team at the City of Atlanta. As a key member of our customer...