Customer Support Specialist

4 weeks ago


Atlanta, Georgia, United States Hueman PE Talent Solutions Full time
Job Overview

Connexure is seeking a highly skilled Customer Support Representative to join our team in Atlanta, GA. As a key member of our support team, you will play a crucial role in ensuring client satisfaction and retention.

Key Responsibilities:
  • Manage schedules and ensure proper department coverage.
  • Prioritize and schedule ticket queue to ensure timely resolution.
  • Redirect or escalate issues as necessary to ensure client satisfaction.
  • Act as a point of escalation for client and administration issues.
  • Monitor backlog issue progress to ensure key performance indicators (KPIs) are met.
  • Oversee the delivery of custom work (SOWs) on time, on budget, and with great service.
  • Supervise, organize, and execute repairs, delegating work to other technicians as needed.
  • Oversee repair quality, productivity, and customer expectations.
  • Prepare and maintain presentation slides for customer service updates.
  • Collaborate and build relationships with clients, partners, and field sales representatives.
  • Participate in cross-functional team projects for new implementation and conversions.
Requirements:
  • Education: Typically, a relevant degree such as a Bachelor's or Associate's in Technical, Business, Finance, Accounting, Engineering, Computer Science, or a related field.
  • Process Improvement experience.
  • Excellent problem-solving and analytical skills.
  • Client relationship building experience.
  • Process-oriented and results-driven.
  • Willingness to take the lead on internal projects.
  • Familiarity with NPI and Computer Support KPIs.
  • Ability to think and act under pressure.
  • SQL knowledge.
  • Experience working with SAAS clients – SSO, whitelisting, and security.
  • Understanding of Stop Loss Industry.
  • Organized and able to prioritize team requirements.

At Connexure, we are committed to unifying the self-funded medical ecosystem through integrated technologies, processes, and data insights. Our customer-centric approach drives value and creates a network effect where the software becomes stronger as more users adopt it. If you are interested in learning more about a career with Connexure as a Customer Support Representative, apply today.



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