Customer Support Representative I

3 days ago


Atlanta, Georgia, United States Plunge - Cold Plunge & Saunas Full time
Job Overview

At Plunge - Cold Plunge & Saunas, we're seeking a talented Customer Support Representative to join our team. As a key member of our customer success team, you'll provide exceptional support to our customers, ensuring their satisfaction and loyalty.

**Key Responsibilities:**

  • Respond promptly to customer inquiries via phone, email, and live chat.
  • Provide accurate information about our products, services, and updates.
  • Troubleshoot and resolve customer issues related to product setup, operation, and maintenance.
  • Escalate complex issues to higher-level support or technical teams as needed.
  • Document customer interactions and resolutions in the CRM system.
  • Assist in processing orders, returns, and warranty claims.
  • Gather and report customer feedback to contribute to product and service improvements.
  • Maintain up-to-date knowledge of product features, updates, and industry trends.
  • Participate in training sessions to enhance product knowledge and customer service skills.

**Requirements:**

  • Proven experience in a customer success, customer service, or related role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Strong problem-solving skills and attention to detail.
  • Ability to analyze data and metrics to drive decision-making and improvements.
  • Experience with customer relationship management (CRM) software and tools.
  • Ability to work collaboratively with cross-functional teams.
  • Commitment to delivering exceptional customer service and achieving high levels of customer satisfaction.

**Benefits and Perks:**

  • Comprehensive health insurance: Medical, dental, and vision. Shared cost.
  • Life/ADD, STD, and LTD benefits.
  • 401K plans with a 3% match after 6 months.

**Perks:**

  • Employee discounts: Purchase a Plunge using an interest-free payment plan.
  • Reimbursement for participating in the Landmark Forum. *Conditions apply.*

You should be proficient in:

  • Customer Service
  • Basic Computer Skills

Salary info:

$11 - $14 / hr



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