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Customer Support Representative

2 months ago

Atlanta, Georgia, United States Elekta Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Elekta. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers.

Key Responsibilities
  • Evaluate customer inquiries and escalate to the appropriate support team or specialist as needed.
  • Process and respond to all incoming customer support requests via designated channels.
  • Record all support activities in our call logging system and ensure customer cases are resolved efficiently.
  • Manage customer support inquiries through to closure and communicate directly with customers.
  • Escalate technical issues to management as necessary.
  • Maintain and follow quality procedures as per company policy.
  • Assist the supervisor with follow-up and settlement of customer inquiries and complaints.
  • Provide backup telephone support to other teams as needed.
  • Perform other related duties as assigned or requested.
Requirements
  • Associate degree or equivalent experience in a related field.
  • Prefer 2 years of call center support and/or field service experience in a medical or computer-related field.
  • Exceptional customer service skills and ability to represent the organization in a professional manner.
  • Effective written and verbal communication skills.
  • Ability to multitask and prioritize customer needs.
  • Competent IT application knowledge.
  • Flexibility to work under own initiative and as part of a team.
  • Ability to work well in crisis or high-stress situations.
  • Interest in learning new skills and professional development.
What We Offer
  • Opportunity to work with a proactive and supportive team.
  • Hybrid work option (required to work on location at least 3 days/week).
  • Excellent medical, dental, and vision coverage.
  • 401k, paid vacation, and holiday.
  • A range of additional benefits, including wellness reimbursement, tuition reimbursement, and flexible spending account.
  • Opportunity to work on cutting-edge medical advancements.
  • Close-knit company culture.
  • Upward mobility.
How to Proceed

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

We are a MedTech company that provides software and hardware to hospitals and clinics worldwide. We have a responsibility to deliver solutions in a secure and sustainable way, both financially and environmentally.