Support Specialist
2 weeks ago
Firebolt is seeking a highly skilled Support Engineer to join our global team. As a Support Engineer, you will play a critical role in assisting customers in building exceptional data ecosystems using Firebolt.
Our Support team is composed of customer-focused engineers who thrive on solving complex problems. We tackle highly complex issues and work closely with our engineering team to ensure the best solutions for our customers.
Key Responsibilities- Deliver exceptional customer support through email and chat (Slack)
- Advocate for our customers internally with empathy across the business
- Tackle complex customer issues and escalate to Engineers when needed
- Investigate issues using SQL, logs, and observability tools
- Publish internal and external best practices and guides
Must Have:
- 3+ years of technical customer-facing experience in data-related products
- Experience with database/data warehouse implementation and support
- Intermediate to advanced knowledge of SQL and relational database systems
- Experience solving complex issues involving diverse components and disciplines
- Ability to convey complex topics concisely in written communications
- Proven ability to resolve critical production issues during incidents
Nice to Have:
- Experience working with cloud-based technologies (VMs, proxies, load balancers, etc.)
- Hands-on experience with APIs and/or SDKs
- Familiarity with scripting languages (e.g., Python, Bash, Perl)
- Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack)
- Previous experience in a customer-facing technical support role
At Firebolt, we offer a competitive compensation package, including a local pay range of $100-150K USD, as well as a range of benefits, including paid time off, medical, dental, and vision insurance, FSA plan, 401k plan, and more.
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