Front Desk Representative
2 weeks ago
At Four Points San Jose Airport, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.
Job Summary:The Front Desk Agent is responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and handling all guest inquiries and requests in a professional and courteous manner.
Key Responsibilities:- Resolve guest complaints and concerns in a timely and professional manner.
- Anticipate and respond to guest needs, ensuring a high level of satisfaction.
- Maintain a thorough knowledge of hotel features, services, and policies.
- Process guest check-ins and check-outs, verifying registration information and handling payment and credit transactions.
- Handle overbooked or walk-in guests, ensuring a seamless and efficient experience.
- Communicate with other departments, such as Housekeeping and Bell Person, to ensure a smooth and efficient operation.
- Monitor and respond to guest faxes and messages.
- Process adjustment vouchers, paid-outs, and correction vouchers.
- High School Graduate or General Education Degree (GED).
- One year previous experience in a similar position in a hotel.
- Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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