Front Desk Representative

2 weeks ago


San Jose, California, United States Four Points San Jose Airport Full time
Job Title: Front Desk Agent

At Four Points San Jose Airport, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.

Job Summary:

The Front Desk Agent is responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and handling all guest inquiries and requests in a professional and courteous manner.

Key Responsibilities:
  • Resolve guest complaints and concerns in a timely and professional manner.
  • Anticipate and respond to guest needs, ensuring a high level of satisfaction.
  • Maintain a thorough knowledge of hotel features, services, and policies.
  • Process guest check-ins and check-outs, verifying registration information and handling payment and credit transactions.
  • Handle overbooked or walk-in guests, ensuring a seamless and efficient experience.
  • Communicate with other departments, such as Housekeeping and Bell Person, to ensure a smooth and efficient operation.
  • Monitor and respond to guest faxes and messages.
  • Process adjustment vouchers, paid-outs, and correction vouchers.
Requirements:
  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.
What We Offer:

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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