Front Desk Representative

1 week ago


San Jose, California, United States Residence Inn San Jose South Full time
Job Title: Front Desk Agent

Residence Inn San Jose South is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities:
  • Check-in and check-out guests in a friendly and efficient manner
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Process room reservations and cancellations
  • Handle guest complaints and concerns in a diplomatic and courteous manner
  • Maintain accurate records and reports
  • Perform other duties as assigned by management
Requirements:
  • High school diploma or equivalent required
  • Previous experience in a hotel or hospitality industry preferred
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of hotel software
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • A chance to work with a team of dedicated professionals


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