Senior Billing Operations Manager

4 days ago


San Francisco, California, United States Consultative Search Group Full time
Senior Billing Analyst Job Description

A leading global law firm seeks a highly skilled Senior Billing Analyst to join their team. This role will be responsible for providing expert guidance on global billing processes, procedures, and policies, as well as preparing complex bills for the Global Billing Department.

Key Responsibilities:
  • Resolve highly complex and sensitive billing issues, and have the authority to process exceptions and transactions that aid in the timely and accurate resolution of complex inquiries referred by practice office staff.
  • Resolve service-related activity for the firm with regards to bill management and processing; respond to all forms of inquiries from practice offices and other internal customers.
  • Perform quality assurance activities for the practice offices designed to review the productivity and accuracy of bills and the client service inquiry process; ensure that appropriate responses are applied in compliance with the firm's policy, procedures, and standards, as well as statutory regulations and guidelines.
  • Keep abreast of and maintain practice office results for the purposes of training and development opportunities as well as for system and/or process enhancements to eliminate/reduce error-causing or increased workload activities.
  • Travel to the practice offices for training and development opportunities as well as for system and/or process enhancements to eliminate/reduce error-causing or increased workload activities.
Qualifications:
  • Demonstrate organizational and communication skills while displaying a positive, high-energy attitude.
  • Possess strong knowledge of the 3E or Elite billing system and Microsoft Office.
  • Display the ability to interact effectively with people at all organizational levels of the firm and be able to work in a team environment with a client service focus.
  • A Bachelor's degree in Accounting or a related field.
  • A minimum of seven (7) years of increasingly complex accounting and billing experience.
  • A minimum of five (5) years of experience managing billing operations, preferably at a law firm.
Benefits and Additional Information:

Successful candidates will be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in the firm's comprehensive benefit program, which includes:

  • A generous 401k plan.
  • At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure.
  • Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more).
  • Professional Development programs.
  • Employee discounts.
  • And more.

Many of our job openings can be viewed at https://consultativesg.crelate.com/portal.



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