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Customer Service Representative

2 months ago

Fremont, California, United States Jabil Full time

Job Summary

This role provides exceptional customer service and administrative support to internal and external customers within the assigned business unit at Jabil. The successful candidate will possess excellent communication skills, a strong understanding of customer needs, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Provide timely and accurate information to customers regarding order status and product knowledge.
  • Process customer orders, changes, and returns according to established policies and procedures.
  • Work closely with the finance team to maintain accounts receivable according to contract terms.
  • Partner with business development and sales representatives to meet and exceed customer service expectations.
  • Perform general administrative tasks to support the assigned business unit.

Requirements

  • General understanding of cross-functional matrix organization and ability to learn where to go for help.
  • Basic end-user administration knowledge of Jabil's Enterprise Resource System.
  • Proficient computer skills, including word processing, spreadsheet, and presentation applications.
  • Basic understanding of bookkeeping and/or accounting fundamentals.
  • Proficient English language reading and writing skills.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Working at Jabil

Jabil is a leading global manufacturing solutions provider with a strong commitment to customer satisfaction and employee development. As a member of our team, you will have opportunities to grow and develop your skills, work with a diverse range of customers and products, and contribute to the success of a dynamic and innovative company.