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Customer Care Specialist

2 months ago

Louisville, Kentucky, United States German American Full time

Job Title: Full-Time Customer Support Representative

At German American Bancorp, we pride ourselves on our commitment to delivering exceptional service through our dedicated team. Our organization values talented and compassionate individuals who contribute to our mission of serving customers and communities with excellence.

Role Overview:

As a Customer Support Representative, your primary focus will be to assist our external clients in various capacities. This includes engaging in meaningful dialogues to confirm account details, executing loan and deposit transactions, identifying client needs, and more.

Team Collaboration:

You will be an integral part of our Retail team, providing support to clients and colleagues in surrounding areas. This position offers valuable insights into the banking sector and our local communities.

Adaptability Required:

In this role, you will encounter multiple and sometimes conflicting priorities that require prompt attention. Working closely with your supervisor and team members, you will need to respond swiftly to any issues that arise.

Essential Skills:

  • Effective communication skills (both written and verbal)
  • Ability to maintain confidentiality
  • Capability to work efficiently and accurately
  • Quick comprehension of technical information
  • Ability to work independently as well as collaboratively

Attention to detail and a strong capacity for teamwork are crucial. A genuine passion for fostering and maintaining customer relationships is essential.

Physical Requirements:

Ability to lift items weighing up to 35 pounds, such as bags of loose or rolled coins.

Compliance Responsibilities:

Adherence to compliance laws, regulations, and established bank policies and procedures, including the Bank Secrecy Act and Anti-Money Laundering regulations, is mandatory.

Preferred Qualifications:

  • Previous experience in customer service within a professional environment
  • Bilingual capabilities
  • Familiarity with banking operations

What We Offer:

We provide a comprehensive benefits package, including:

  • Medical, dental, and vision insurance
  • Paid time off and holidays
  • Tuition reimbursement
  • Wellness programs
  • Financial benefits, including a 401(k) match and stock purchase plan
  • Discounts on various services and products

Join us in our commitment to excellence in customer service and community engagement.