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Lead Technical Support Specialist
2 months ago
Company Overview:
ServiceNow is a leading provider of innovative technology solutions, transforming how organizations operate through AI-enhanced platforms. With a commitment to excellence, we empower over 8,100 clients, including a significant portion of the Fortune 500, to enhance their operational efficiency.
The Technical Support Specialist plays a crucial role in our global support organization, acting as a vital resource for customers facing critical technical challenges. The focus is on delivering exceptional customer experiences, ensuring timely and effective resolution of issues.
In this position, you will:
- Assist customers in troubleshooting and resolving technical inquiries related to the ServiceNow platform.
- Utilize diagnostic tools to identify the root causes of issues and provide clear solutions.
- Communicate effectively with customers through various channels, including web, chat, email, and phone.
- Collaborate with cross-functional teams to address complex technical problems.
- Contribute insights for process and product enhancements based on customer interactions.
Key Skills and Experience:
- Minimum of 4 years in a customer-facing technical support role.
- Proven ability to troubleshoot intricate technical issues.
- Familiarity with basic Java/JavaScript coding.
- Strong communication skills to explain complex solutions clearly.
- Dedication to providing high-quality customer service.
Additional Information:
ServiceNow is committed to fostering an inclusive work environment and is an equal opportunity employer. We value diversity and encourage all qualified applicants to apply.
