Front Desk Representative
5 days ago
Ashore Resort and Beach Club is a premier beachside resort located in North Ocean City, Maryland. Our resort features brand new guest rooms, a restaurant, bars, and a beach club, making it the perfect destination for a full-time career opportunity or a seasonal position.
Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you will be responsible for providing exceptional customer service, handling guest arrivals and departures, and ensuring a seamless experience for our guests.
Key Responsibilities- Guest Services: Greet guests immediately with a friendly and sincere welcome, use a positive and clear speaking voice, and respond to requests in a timely and accurate manner.
- Registration and Check-In: Complete the registration process by inputting and retrieving information from our computer system, confirming pertinent information, and making appropriate selections of rooms based on guest needs.
- Payment and Accounting: Verify and imprint credit cards for authorization, handle cash, make change, and balance an assigned house bank.
- Communication: Promptly answer the telephone using positive and clear communication, input messages into the computer, and retrieve messages and communicate the content to the guest.
- Problem-Solving: Field guest complaints, conduct thorough research to develop effective solutions, and negotiate results.
- Teamwork: Remain calm and alert during emergency situations and heavy hotel activity, and work collaboratively with other team members to ensure a smooth operation.
- Education: High school diploma or equivalent required, and college degree preferred.
- Experience: Hotel experience preferred.
- Skills: Ability to effectively deal with internal and external customers, ability to access and accurately input information using a moderately complex computer system, and ability to establish and maintain effective working relationships with associates, customers, and patrons.
Ashore Resort and Beach Club offers a comprehensive benefit program that includes competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Holiday programs, and a 401(k) Savings Plan with matching funds.
We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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