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Customer Service Representative

2 months ago

Maryland City, Maryland, United States Wingstop Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Wingstop. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and welcoming environment for our guests.

Key Responsibilities:

  • Customer Service: Greet and welcome customers, respond to their inquiries, and resolve any issues in a professional and courteous manner.
  • Point of Sale Operations: Accurately process cash, credit card, and gift card transactions, verify ages for alcohol purchases, and maintain a clean and organized workspace.
  • Order Management: Place orders for customers, upsell menu items, and maintain knowledge of menu and sauce descriptions.
  • Team Collaboration: Work closely with kitchen staff and other team members to ensure seamless service and efficient order fulfillment.
  • Store Maintenance: Assist in maintaining a clean and safe work environment, including the front-of-house area and kitchen.

Requirements:

  • Excellent Communication Skills: Ability to effectively communicate with customers, team members, and management.
  • Basic Math Skills: Accurate handling of cash, credit card, and gift card transactions.
  • Teamwork: Ability to work collaboratively with others to achieve team goals.
  • Adaptability: Flexibility to work in a fast-paced environment and adapt to changing situations.
  • Food Safety Certification: Possession of a valid food safety certification is a plus.

Benefits:

  • Employee Discount: Enjoy discounts on Wingstop menu items.
  • Flexible Schedule: Opportunities for flexible scheduling to accommodate your needs.