Technical Support Specialist
1 week ago
Position Summary
K2 Staffing is representing a prominent IT Solutions Provider seeking a Help Desk Support Level II Technician. The ideal candidate will possess a strong background in technology along with exceptional interpersonal communication abilities. A passion for creating solutions that utilize technology to address client business challenges is essential.
Key Responsibilities
- Collaborate with sales teams to deliver comprehensive pre- and post-sales assistance, which includes conducting discovery meetings, site evaluations, proposal development, presentations, technical assessments, implementation, and ongoing technical account management.
- Administer and oversee Windows Servers and Active Directory environments.
- Design and implement Local Area Networks (LANs).
- Establish and monitor network security protocols.
- Enhance and maintain both network software and hardware components.
- Construct and deploy file servers and cloud-based solutions.
- Configure and implement VOIP systems.
- Conduct troubleshooting for network infrastructure issues.
- Manage Microsoft Exchange Server operations.
- Oversee telephone solutions.
- Monitor alert systems and respond according to established guidelines.
- Utilize event log messages to facilitate repairs.
- Handle escalated service requests requiring advanced responses.
- Facilitate onboarding processes for new users.
Qualifications & Skills
- A minimum of 4 years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory.
- 2-3 years of experience in a client-facing role, such as sales engineering.
- Exceptional verbal and written communication skills, with the ability to engage with clients at a business level to comprehend their historical and current technology-related issues.
- Strong organizational and time-management capabilities.
- Experience in drafting proposals and implementing technical solutions to meet business requirements.
- Results-driven, self-motivated, energetic, professional, reliable, and a collaborative team player.
- Solid understanding of technology and business productivity systems.
- Familiarity with RMM (remote monitoring and management) tools is a plus.
- Proficient problem-solving skills, outstanding customer service abilities, and strong multitasking and organizational skills.
- Sales training experience is advantageous.
- Experience in a Managed Service Provider (MSP) environment is highly desirable.
Preferred Qualifications (not mandatory)
- CompTIA Net+ and/or CompTIA Security+ certifications.
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) certifications.
- CCNA or CCIE-Cisco certifications are highly regarded.
K2 Staffing offers a dynamic work environment, opportunities for career advancement, and continuous training.
Employment Type: Full time-
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