Guest Services Coordinator
7 days ago
HEI Hotels and Resorts is a leading hospitality company that operates a portfolio of upscale hotels and resorts across the United States. Our mission is to provide exceptional guest experiences and to create a positive and inclusive work environment for our associates.
Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Representative to join our team at Ashore Resort and Beach Club in Ocean City, Maryland. As a Front Desk Representative, you will be responsible for providing exceptional guest service, handling guest inquiries and requests, and ensuring that all guests have a memorable and enjoyable stay with us.
Responsibilities- Greet guests in a friendly and professional manner, and provide assistance with check-in and check-out processes.
- Respond to guest inquiries and requests in a timely and efficient manner, and provide solutions to any issues that may arise.
- Process guest payments and handle cash, credit card transactions, and other forms of payment.
- Maintain accurate and up-to-date records of guest stays, including room assignments, payment information, and any special requests or issues.
- Work collaboratively with other hotel departments, including housekeeping, food and beverage, and maintenance, to ensure that all guests have a positive and enjoyable stay.
- Participate in ongoing training and development programs to improve guest service skills and knowledge of hotel operations.
- High school diploma or equivalent required; college degree preferred.
- Previous experience in a hotel or hospitality setting preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment and to multitask with ease.
- Basic math skills and accuracy with handling cash and credit card transactions.
HEI Hotels and Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) savings plan, and paid time off. We also offer opportunities for career advancement and professional development, as well as a fun and supportive work environment.
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Guest Services Coordinator
7 days ago
Ocean City, Maryland, United States HEI Hotels and Resorts Full timeAbout UsHEI Hotels and Resorts is a leading hospitality company that operates a portfolio of upscale hotels and resorts across the United States. Our mission is to provide exceptional guest experiences and to create a positive and inclusive work environment for our associates.Job SummaryWe are seeking a highly motivated and customer-focused Front Desk...
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Hotel Reception Specialist
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Ocean City, Maryland, United States Harrison Group Full timeThe Harrison Group, a family-owned enterprise with a rich history, has been a prominent player in the hospitality industry since its inception. With a diverse portfolio that includes numerous hotels and dining establishments across various locations, the company is committed to enhancing guest experiences through continuous improvements and renovations. Key...
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