Guest Services Coordinator

7 days ago


Ocean City, Maryland, United States HEI Hotels and Resorts Full time
About Us

HEI Hotels and Resorts is a leading hospitality company that operates a portfolio of upscale hotels and resorts across the United States. Our mission is to provide exceptional guest experiences and to create a positive and inclusive work environment for our associates.

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Representative to join our team at Ashore Resort and Beach Club in Ocean City, Maryland. As a Front Desk Representative, you will be responsible for providing exceptional guest service, handling guest inquiries and requests, and ensuring that all guests have a memorable and enjoyable stay with us.

Responsibilities
  • Greet guests in a friendly and professional manner, and provide assistance with check-in and check-out processes.
  • Respond to guest inquiries and requests in a timely and efficient manner, and provide solutions to any issues that may arise.
  • Process guest payments and handle cash, credit card transactions, and other forms of payment.
  • Maintain accurate and up-to-date records of guest stays, including room assignments, payment information, and any special requests or issues.
  • Work collaboratively with other hotel departments, including housekeeping, food and beverage, and maintenance, to ensure that all guests have a positive and enjoyable stay.
  • Participate in ongoing training and development programs to improve guest service skills and knowledge of hotel operations.
Requirements
  • High school diploma or equivalent required; college degree preferred.
  • Previous experience in a hotel or hospitality setting preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment and to multitask with ease.
  • Basic math skills and accuracy with handling cash and credit card transactions.
Benefits

HEI Hotels and Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) savings plan, and paid time off. We also offer opportunities for career advancement and professional development, as well as a fun and supportive work environment.



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