Client Experience Manager

3 days ago

Rochester, New York, United States ButlerTill Full time
About Butler/Till

We're a forward-thinking marketing agency that puts our clients first. At Butler/Till, we're passionate about delivering exceptional results and making a positive impact in the communities we serve. We believe in the importance of diversity, equity, inclusion, and belonging, and we strive to create a workplace culture that reflects these values.

Job Description:

This role is a key part of our team, responsible for driving client success and delivering high-quality results. As an Account Executive, you'll work closely with cross-functional teams to develop and execute strategic solutions that meet or exceed client expectations. You'll be responsible for managing client relationships, analyzing data, and identifying opportunities for growth and improvement.

Responsibilities:
  • Analyze data to identify trends and opportunities for growth and improvement.
  • Develop and execute strategic solutions to meet client needs and expectations.
  • Collaborate with cross-functional teams to ensure successful project execution.
  • Manage client relationships, including regular communication and issue resolution.
  • Monitor project progress, identifying and mitigating potential risks and delays.
Key Outcomes and Responsibilities:Client Retention, Revenue, and Profitability
  • Develop and execute strategic solutions to meet client needs and expectations.
  • Collaborate with cross-functional teams to ensure successful project execution.
  • Manage client relationships, including regular communication and issue resolution.
  • Monitor project progress, identifying and mitigating potential risks and delays.
  • Deliver high-quality results that meet or exceed client expectations.
Client Business Knowledge Leading to Organic Growth and New Business
  • Analyze data to identify trends and opportunities for growth and improvement.
  • Contribute to the identification of new business opportunities and strategies.
  • Collaborate with cross-functional teams to develop and implement business growth plans.
  • Monitor and report on key performance indicators to measure business growth and success.
Cross-functional Collaboration and Engagement
  • Collaborate with cross-functional teams to ensure successful project execution.
  • Communicate effectively with clients and stakeholders to ensure clear understanding of project goals and objectives.
  • Identify and mitigate potential risks and delays, ensuring timely delivery of projects.
  • Deliver high-quality results that meet or exceed client expectations.
Other Responsibilities:
  • Travel as required to meet with clients and attend meetings.
Requirements:
  • 2+ years of experience in account management or a related field.
  • Excellent written and verbal communication skills.
  • Organized and detail-oriented with ability to prioritize tasks and manage multiple projects simultaneously.
  • Intermediate level proficiency in Microsoft Office products, including Word, Excel, and PowerPoint.
Preferred Qualifications:
  • Experience with media planning, marketing research tools, and client media budgeting.
  • Strong project management skills, with ability to use project management tools.
Core Competencies:
  • CUSTOMER FOCUS/CLIENT INTIMACY: Seeking to understand client business challenges/needs and delivering continuous value to our clients.
  • COLLABORATIVE: Working with teams and across organization with ease?
  • OWNER AGILITY: Able to continuously learn and quickly adapt to changing circumstances.
  • RESULTS DRIVEN: Accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments.
  • DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting.
Work Environment and Physical Demands:

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate. Reasonable accommodation may be requested to enable individuals to perform essential functions.

Commitment to Diversity, Equity, Inclusion, and Belonging:

Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you'll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work.

EEO Disclaimer:

Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Compensation:

Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $45,000 - $63,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. This is just one component of Butler/Till's total compensation package for employee owners. The total compensation package for this position may also include other elements, including ESOP (employee stock ownership plan), an annual bonus, in addition to a full benefits package, and paid time off benefits, including 100% paid parental leave. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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