Client Experience Representative

3 days ago


Rochester, New York, United States Angels In Your Home LHCSA Full time
Overview
Clinical Services Coordinator position available to support the intake process for new clients seeking home care services. This role involves assessing client needs, coordinating initial assessments and authorizations with Insurances and Case Managers, and providing education to clients and families on available services and support options.

About the Role
The Clinical Services Coordinator will be responsible for managing the intake process for new clients, including assessing client needs, coordinating initial assessments and authorizations with Insurances and Case Managers, and providing education to clients and families on available services and support options. This role requires strong communication and problem-solving skills, with experience in home healthcare or customer service.

Responsibilities
* Assess client needs and develop individualized care plans* Coordinate initial assessments and authorizations with Insurances and Case Managers* Respond promptly to client inquiries via phone, email, and in-person* Provide education to clients and families on available services and support options* Collaborate with care coordinators, nursing staff, and other team members to ensure continuity of care and client satisfaction* Document client interactions, concerns, and resolutions in the agency's database* Prepare regular reports on consumer feedback and trends for management review

Requirements
* HS Diploma or GED required* 1-2 years of experience in home healthcare intake, customer service, or a related field preferred* Strong communication and problem-solving skills* Excellent organizational and multitasking abilities* Proficient in Microsoft Office Suite and experience with electronic health record (EHR) systems* CPR/First Aid certification is a plus

What We Offer
* Competitive salary: $45,000 - $55,000 per year* Health Insurance* Dental Insurance* Vision Insurance* 401K* Paid Time Off and holidays* Sick Pay* DailyPay* Professional development opportunities

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