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Bilingual Customer Service Representative

2 months ago

Austin, Texas, United States United Heritage Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at United Heritage Credit Union. As a key member of our Contact Center team, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their concerns in a timely and professional manner.

Key Responsibilities
  • Provide top-notch customer service to our members via phone, email, and in-person interactions.
  • Answer a high volume of calls, responding to member inquiries and resolving issues in a timely and professional manner.
  • Process member transactions, including account maintenance and updates.
  • Use multiple systems to process member requests and resolve issues.
  • Collaborate with team members to achieve common goals and objectives.
  • Participate in ongoing training and development to improve skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Minimum 2 years of recent customer service, call center, or account resolution experience required.
  • Fluency in English and Spanish preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • Comprehensive training and development program.
  • Collaborative and dynamic work environment.