Bilingual Customer Service Representative

1 week ago


Austin, Texas, United States TTEC Full time
About the Role

We're seeking a highly skilled and compassionate Bilingual Customer Service Representative to join our team at our Austin, TX walk-in center. As a key member of our customer experience team, you'll be responsible for providing exceptional service to our clients, resolving their concerns, and exceeding their expectations.

Key Responsibilities
  • Provide face-to-face customer service, ensuring a positive and engaging experience for our clients.
  • Conduct research to provide accurate and timely answers to customer inquiries.
  • Work collaboratively with our team to achieve exceptional customer satisfaction and loyalty.
Requirements
  • 6 months or more of customer service experience.
  • High school diploma or equivalent.
  • Excellent written and verbal communication skills in Spanish and English.
  • Computer experience and proficiency in software applications.
What We Offer
  • A supportive and inclusive work environment that fosters growth and development.
  • A competitive base wage starting at $18.92, plus performance bonus opportunities.
  • A comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives.

We're committed to creating a workplace that's diverse, inclusive, and empowering. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.



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