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Front Desk Associate

1 month ago

Dallas, Texas, United States Comfort INN By Choice Full time
Job Summary

At Comfort INN By Choice, we are seeking a skilled Front Desk Agent to provide exceptional customer service and ensure a seamless guest experience.

Key Responsibilities:

  • Welcoming guests and checking them into their rooms efficiently, providing information about hotel amenities and services.
  • Handling guest inquiries and requests promptly and professionally, including reservations, room changes, and special accommodations.
  • Assisting with check-out procedures, ensuring accurate billing and resolving any discrepancies.
  • Processing payments and maintaining accurate records of guest transactions.
  • Answering incoming calls and directing them to the appropriate department or individual.
  • Coordinating with housekeeping and maintenance staff to ensure rooms are clean and well-maintained.
  • Providing concierge services such as arranging transportation and making restaurant reservations.
  • Handling guest complaints and concerns with empathy and professionalism, resolving issues to the satisfaction of the guest and the hotel.
  • Maintaining a clean and organized front desk area, including stocking supplies and keeping informational materials up to date.
  • Assisting with administrative tasks such as filing, data entry, and correspondence.

Requirements:

  • Previous experience in a hotel front desk or hospitality role is preferred.
  • Excellent customer service and communication skills.
  • Ability to remain calm and courteous under pressure.
  • Strong organizational and multitasking abilities.
  • Proficiency in hotel management software is a plus.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Attention to detail and accuracy in handling guest information and transactions.
  • Professional appearance and demeanor.
  • High school diploma or equivalent; additional certification in hospitality is a plus.