CAHPS Solutions Consultant

2 weeks ago

Livonia, Michigan, United States Qualtrics Full time

About Qualtrics
At Qualtrics, we develop software that leading brands utilize to provide outstanding frontline experiences, cultivate high-performing teams, and create products that resonate with users.

We are not just a platform; we are the pioneers and custodians of the Experience Management sector, serving over 18,000 clients worldwide.

Establishing a category demands resilience, commitment, and a rejection of the ordinary—but most importantly, it requires cohesive, high-functioning teams dedicated to serving our clients.


Join Our Team
When you become part of our team, you will be part of a dynamic group empowered to set ambitious objectives and swiftly work towards achieving them.

We encourage strategic risks and collaboratively tackle complex challenges, sharing ideas until the optimal solution emerges.

Growth opportunities will come to you—whether you seek them or not. Across various sectors, including retail, government, and healthcare, we are on a mission to restore humanity, connection, and empathy to business. Join a community of over 6,000 individuals globally who believe in meaningful work.


XM Success CAHPS Team
Role Overview
The XM Success Team is central to Qualtrics.

From initial onboarding to continuous adoption, we support clients throughout their journey, helping them maximize the value of our products and services.

We comprehend their objectives and, as trusted advisors, assist them in achieving their business goals while recommending solutions to the challenges they encounter.

We seek resourceful individuals to join our team and significantly influence customer retention and growth.

Our Healthcare Industry Team is experiencing rapid expansion, necessitating expertise in regulatory programs for patient experience and payers.

This team has two roles available: Technology Consultant and Data Processor, both essential for ensuring compliance with CAHPS protocols.


Success Metrics
You will know you are excelling when you:
  • Effectively onboard clients, implement, and deliver customer projects, guiding them from inception to production.
  • Provide valuable solutions to our clients, leading to high renewal and expansion rates.
  • Establish strong, enduring relationships with clients, showcasing creativity and analytical problem-solving skills.
  • Support the Product team in enhancing product features and, eventually, assist the Sales team in pursuing significant deals.
  • Demonstrate the ability to manage multiple priorities effectively.
  • Exhibit exceptional interpersonal, collaboration, and communication skills.
  • Most importantly, show a deep commitment to our clients, ensuring they receive a world-class experience.

Growth Opportunities
Joining our fast-growing, motivated team will provide numerous opportunities for development, including:
  • Hands-on experience with emerging technologies.
  • Exposure to cutting-edge thought leadership in the XM industry.
  • Opportunities to lead and drive initiatives and strategic projects, such as adopting new product features.
  • Chances to demonstrate leadership, mentoring, and knowledge sharing across the organization.
  • Paths for continuous learning and acquiring new skills in technology, project management, and personal development.

Key Responsibilities
  • Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions.
  • Design and document functional and technical requirements, helping to scope projects by understanding timelines and workflows.
  • Resolve complex technical implementations both independently and collaboratively.
  • Clearly communicate solutions back to clients through various communication channels.
  • Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions.
  • Lead implementation projects to completion, managing client relationships, schedules, risks, issues, and resources.
  • Coordinate and collaborate with the Engagement Manager and other internal account team members.
  • Work with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions.
  • Contribute to the team's knowledge base, including lessons learned, best practices, and guidance materials.
  • Continuously adapt and deepen your product knowledge while staying informed about emerging technologies.

What We Value
Our Regulatory Team collaborates across various functions within the organization to innovate and meet customer needs. The team works closely with our Product and Engineering teams to design and test new technology features that align with evolving program requirements.

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