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Front Desk Associate

2 months ago

Medford, Massachusetts, United States Colwen Hotels Full time
Front Desk Associate - AC Hotel Medford

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at AC Hotel Medford. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless guest experience.

Key Responsibilities:
  • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
  • Provide exceptional guest service and ensure that all guests feel welcome and valued.
  • Efficiently manage the operations of the front desk, ensuring check-in and check-out is timely and accurate.
  • Process guest check-in, confirm reservations, assign guest rooms, and handle guest requests with professionalism and tact.
  • Maintain knowledge of hotel policies, including rates, discounts, special offers, and community events.
  • Ensure prompt delivery of billing to guests and process all payments types, including charges, cash, checks, debit or credit cards.
  • Discreetly handle confidential guest information and maintain strict key controls.
  • Coordinate with the Housekeeping Department to track room readiness and communicate guest requests and concerns.
  • Ensure the lobby and shared areas are neat and orderly.
  • Adhere to all Colwen and brand standards.
Benefits and Perks:
  • Medical Insurance with Company-Funded HRA
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Wide-Array of Supplemental Insurance Offerings
  • Paid Time Off Programs
  • Employee Assistance Program
  • 401K Plan - Traditional & Roth Options with Employer Match
  • Hotel Discount Travel Program for Associates & Family
  • Exclusive Associate Discounts - Travel, Entertainment, & Retail
  • Training and Development Programs
  • Career Advancement Opportunities
Requirements:
  • One year of related hotel experience preferred
  • Bilingual - English/Spanish preferred
  • Excellent verbal and written communications skills
  • Strong organizational skills and attention to detail
  • Superior interpersonal and customer service skills, ability to deal with difficult guests
  • Familiarity with the local area, ability to provide directions and maps to local attractions and destinations
  • Proficient with Microsoft Office Suite and common computer software programs
  • Ability to learn computer software programs and operate property management system
  • Willingness to work 7-day rotational work schedule including nights, weekends, and holidays