Patient Services Coordinator

2 weeks ago


Normal, Illinois, United States Carle Health Full time
Job Summary

The Patient Services Representative plays a vital role in ensuring the smooth operation of our clinic. This dynamic individual will be responsible for coordinating daily clinic preparation, patient identification, patient check-in and check-out, charge posting, cash management, and basic patient appointment scheduling. As a key member of our team, you will provide exceptional customer service, convey a positive image, and ensure patients' needs are met.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation, including patient identification, check-in and check-out, and charge posting.
  • Manage cash transactions and maintain accurate records.
  • Schedule patient appointments and register patients.
  • Provide excellent customer service and communicate effectively with patients, physicians, and staff.
  • Process and manage incoming patient care requests, referrals, and work queue activities.
  • Stay up-to-date on insurance coverage rules and regulations.
  • Initiate and secure prior authorizations as needed.
Requirements
  • Previous public contact experience and basic computer skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.
About Carle Health

Carle Health is a leading healthcare provider dedicated to delivering exceptional patient care and improving the health of our community. We offer a supportive and inclusive work environment, opportunities for growth and development, and a commitment to making a difference in the lives of our patients and employees.



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