Front Office Coordinator

1 month ago


Normal, Illinois, United States Athletico Physical Therapy Full time
Job Summary

We are seeking a highly skilled and compassionate Front Office Coordinator to join our team at Athletico Physical Therapy. As a key member of our front office staff, you will be responsible for delivering exceptional customer service to our patients and physical therapy staff.

Key Responsibilities
  • Provide professional and friendly service to all patients and physical therapy staff in all interactions, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
  • Manage clinic scheduling to ensure patients are matched with the best clinician for their needs and injury, as well as optimize patient flow.
  • Provide new patient onboarding, including facility tours, data gathering, and physical therapy staff introductions.
  • Obtain verification of patient medical insurance information and manage patient insurance requirements, informing patients of insurance benefits and options for payments on account.
  • Coordinate communication of patient progress to physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
  • Assist with management of patient expectations based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
  • Organize cultural moments, such as patient goal celebrations, in concert with the clinical team to recognize and appreciate patients.
  • Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
  • Provide general office, receptionist, and clerical support to assigned location.
Requirements
  • High School Diploma or GED
  • Excellent customer service skills
  • Proficient with MS Office, Outlook, and Excel
  • Knowledge of healthcare insurance benefits and coverage preferred
  • Experience with requesting and managing customer payments preferred
Language Skills

Ability to read, write, and speak English proficiently

Physical Demands

Ability to fulfill office activities, including remaining stationary for extended periods, stooping, kneeling, crouching, traveling around the office, communicating with others, and using fine motor skills

Work Environment

Consistent with a standard office environment, noise level is low with little to no extraordinary environmental factors



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