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Customer Service Representative

2 months ago

Normal, Illinois, United States Carle Health Full time

Job Summary:

A Customer Service Representative at Carle Health is responsible for delivering exceptional patient and family experiences. This role involves processing cash and credit transactions, answering customer inquiries, and maintaining a safe and sanitized work environment. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Restock food and beverage supplies according to established par levels.
  • Deliver food items accurately and in a timely manner to patients and guests.
  • Maintain a clean and sanitary work environment, adhering to Public Health District standards.
  • Follow guidelines for food handling and sanitation to ensure compliance.
  • Prepare food and beverage requests in a timely and accurate manner.
  • Complete dish and ware washing duties as assigned.
  • Process accurate cash handling for guest charges.
  • Provide exceptional customer service to patients, families, and guests.

Requirements:

  • Ability to follow written and oral communication.
  • Verbal communication skills to effectively interact with colleagues, supervisors, and guests.
  • Knowledge of cash handling and ability to complete multiple transactions accurately.
  • Friendly customer service skills.

Carle Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.