Patient Accounts Specialist

23 hours ago

Normal, Illinois, United States BayMark Health Services Full time
Job Title: Patient Accounts Representative

We are seeking a highly skilled and detail-oriented Patient Accounts Representative to join our team at MedMark Treatment Center. As a Patient Accounts Representative, you will play a critical role in ensuring the smooth operation of our revenue cycle, maintaining accurate patient records, and providing exceptional customer service.

Responsibilities:
  • Verify insurance benefits and billing information, annotating accounts with insurance coverage and estimated patient shares.
  • Resolve issues with payment and billing, authorization process, and reconcile daily money collected.
  • Maintain accurate accounts, including required signatures, proper account annotation, current demographics, and correspondence.
  • Monitor insurance authorizations and claim rejections, and perform tasks consistent with authorization and billing requirements.
  • Manage revenue cycle, production logs, balances, and collections for self-pay clients.
  • Maintain confidentiality of patient records and assist with archiving discharged files.
  • Respond appropriately to requests for information regarding accounts from payer, attorney, and others.
  • Backup Receptionist as needed, checking in patients, collecting payments, answering phones, scheduling intakes, and data entry.
Qualifications:
  • High school diploma or equivalent with at least 2 years prior experience in a medical office setting.
  • 2-4 years experience with Medicaid and commercial insurance (preferred).
  • Excellent customer service skills and professional public presentation skills, including telephone etiquette.
  • Knowledge of medical insurance claims procedures, documentation, and records maintenance.
  • Knowledge of medical billing procedures, gather and compile data into reports.
  • Proficient in basic PC skills, Microsoft Word, and Excel.
  • Ability to communicate effectively, both orally and in writing.
  • Self-directed with the ability to work with little supervision.
  • Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors, and peers.
  • Ability to work with a diverse population, manage stressful situations, and exhibit excellent customer service skills.
  • Satisfactory drug screen and criminal background check.
Benefits:
  • Competitive salary
  • Comprehensive benefits package including medical, dental, vision, and 401(K)
  • Generous paid time off accrual
  • Excellent growth and development opportunities
  • Satisfying and rewarding work striving to overcome the opioid epidemic
COVID-19 Considerations:

Everyone will be asked to be in compliance with the most recent COVID guidelines from CDC, State, County, and City.

MedMark Treatment Center is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

MedMark Treatment Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability, or veterans status or any other classification protected by State/Federal laws.

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