Quality and Organizational Excellence Leader
3 weeks ago
UNC Health is seeking a Quality and Organizational Excellence Leader to join our Change Management and Administration team. As a key member of our team, you will lead cross-functional quality and process improvement initiatives, utilizing quality/process improvement tools, methodologies, and technologies to solve business problems and enhance operations.
Key Responsibilities:
Leadership & Coaching:
- Strong Communication: Communicate effectively with project team members, superiors, and external stakeholders, actively listening and providing constructive feedback.
- Accountability: Take responsibility for both successes and failures, setting a high standard for personal and project team accountability.
- Adaptability: Adapt to changing circumstances and lead by example during times of uncertainty.
- Conflict Resolution: Handle conflicts professionally, finding resolutions that benefit all parties involved.
- Innovation: Encourage creativity and innovation within the team to drive continuous improvement.
- Results-Oriented: Set and achieve measurable goals, driving the team toward success.
Ability to control and manage assigned projects within parameters identified, managing resources, tasks, and balancing priorities.
- Lead complex projects to successful completion using Lean Six Sigma methodology.
- Develop and lead quality programs with a focus on implementation, collaboration, success metrics, and KPIs.
- Collaborate effectively with cross-functional teams and departments to achieve common objectives.
- Able to identify and manage resources necessary to meet project needs (budget, personnel, and leadership).
- Able to obtain and maintain executive support for project through communication and leadership.
Stay current with changing tools, methodologies, and technologies, understanding different TM&T, how to effectively use these, and implement/apply them to solve business problems and provide solutions that enhance our operations, capabilities, and competitiveness.
- Ability to investigate questions, gather data, integrate, interpret, organize, and report information with the intent to gain understanding of a process, including measuring the process/problem and identifying/confirming underlying root cause through analysis.
- Develop interventions and initiatives based on data.
- Proficient in the Microsoft Suite of tools, including Teams, Excel, PowerPoint, and Visio. Experience with Smartsheet and Mural are a plus.
Education Requirements:
- Bachelor's degree in an appropriate discipline.
- If a Bachelor's degree: Three (3) years of experience in quality team facilitation, project management, process improvement, or quality data analysis role. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
- If a Master's degree: One (1) year of experience in quality team facilitation, project management, process improvement, or quality data analysis role. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
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