Product Support Specialist
2 months ago
We are seeking a highly skilled and customer-focused Product Support Specialist to join our team at Datasite. As a key member of our support team, you will be responsible for providing world-class support to our global clients, enhancing their overall product and service experience.
Key Responsibilities- Provide expert product knowledge and guidance to clients in configuring and managing their projects on the Datasite platform.
- Utilize critical thinking and problem-solving skills to resolve complex issues and exceed client expectations.
- Collaborate with cross-functional teams to achieve timely resolution and deliver exceptional customer experiences.
- Develop and maintain in-depth knowledge of industry trends, customer use cases, and workflow to provide informed solutions.
- Build and maintain positive relationships with clients through proactive communication and issue resolution.
- Intermediate Excel skills, including experience with functions such as VLOOKUP.
- Strong attention to detail and quality of work.
- Independent problem-solving and troubleshooting skills.
- Strong technical aptitude and learning agility.
- High school diploma required; Bachelor's degree in a related field preferred.
- 1-3 years of experience in a client service or product support environment.
- Excellent communication and organizational skills.
- Advanced Excel skills.
- Previous experience supporting software or SaaS applications.
- Expert fluency in Spanish, Portuguese, French, German, Italian, or Japanese.
This is a remote position with a requirement to be located in one of the following metro areas: Minneapolis, MN; Houston or Dallas, TX; Atlanta, GA; Denver, CO; Phoenix, AZ; or Tampa, FL. The ideal candidate will have a reliable high-speed internet connection and a quiet workspace.
We offer a competitive salary range of $23-$27 per hour and a dynamic work environment that values diversity and inclusion. If you are a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply.
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Product Support Specialist
2 months ago
Texas, United States Datasite Full timeJob Description:Job Summary:We are seeking a highly skilled and customer-focused Product Support Specialist to join our team at Datasite. As a Product Support Specialist, you will be responsible for providing world-class support to our global clients, enhancing their overall product and service experience.Key Responsibilities:Provide exceptional customer...
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Product Support Specialist
1 month ago
Texas, United States Datasite Full timeJob SummaryWe are seeking a highly skilled Product Support Specialist to join our team at Datasite. As a Product Support Specialist, you will be responsible for providing world-class support to our global clients, enhancing their overall product and service experience.Key ResponsibilitiesProvide expert product knowledge to clients, guiding them in...
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Product Support Specialist
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Product Support Specialist
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