Product Support Specialist
9 hours ago
Location: Texas (Remote)
Duration: 6+ months
Direct Client
We are seeking a highly skilled Product Support Analyst 2 to join our team at Five Cubes, Inc. As a key member of our support team, you will be responsible for providing expert support for our healthcare business applications, ensuring optimal functionality and user satisfaction.
Key Responsibilities:
- Provide expert support for our healthcare business applications, ensuring optimal functionality and user satisfaction.
- Troubleshoot and resolve complex issues related to business application use, configuration, and customization.
- Conduct training sessions for users, empowering them to effectively utilize our applications.
- Collaborate with healthcare professionals to understand their needs and help improve application instrumentation.
- Coordinate with the development team to communicate user feedback and contribute to the enhancement of application features.
- Develop and maintain detailed documentation for supported applications, including user guides and FAQ sections.
Required Skills:
- 4 Year's Experience with help desk / service desk services.
- 4 Year's Experience with help desk software (e.g. ticketing systems, knowledge bases).
- 3 Years Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.)
- 2 Years High-level knowledge of information technology systems and best practices.
- 2 Years' Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio
- 2 Year's Experience working with SharePoint Lists.
- 2 Years Strong customer service orientation, with patience and empathy for frustrated or confused users.
- 2 Years' Experience with call handling.
- 2 Years Preferred Experience with Remedy / BMC Helix.
Benefits:
Rate: $36.67 to $46.67/Hr DOE
Remote Role.
Required to be within the state of Texas
GC and USC candidate only
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