Product Support Specialist

9 hours ago


Texas City, Texas, United States Five Cubes, Inc. Full time
Job Title: Product Support Analyst 2

Location: Texas (Remote)

Duration: 6+ months

Direct Client


Job Description:

We are seeking a highly skilled Product Support Analyst 2 to join our team at Five Cubes, Inc. As a key member of our support team, you will be responsible for providing expert support for our healthcare business applications, ensuring optimal functionality and user satisfaction.

Key Responsibilities:

  • Provide expert support for our healthcare business applications, ensuring optimal functionality and user satisfaction.
  • Troubleshoot and resolve complex issues related to business application use, configuration, and customization.
  • Conduct training sessions for users, empowering them to effectively utilize our applications.
  • Collaborate with healthcare professionals to understand their needs and help improve application instrumentation.
  • Coordinate with the development team to communicate user feedback and contribute to the enhancement of application features.
  • Develop and maintain detailed documentation for supported applications, including user guides and FAQ sections.

Required Skills:

  • 4 Year's Experience with help desk / service desk services.
  • 4 Year's Experience with help desk software (e.g. ticketing systems, knowledge bases).
  • 3 Years Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.)
  • 2 Years High-level knowledge of information technology systems and best practices.
  • 2 Years' Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio
  • 2 Year's Experience working with SharePoint Lists.
  • 2 Years Strong customer service orientation, with patience and empathy for frustrated or confused users.
  • 2 Years' Experience with call handling.
  • 2 Years Preferred Experience with Remedy / BMC Helix.

Benefits:

Rate: $36.67 to $46.67/Hr DOE

Remote Role.

Required to be within the state of Texas

GC and USC candidate only



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