Product Support Specialist

2 weeks ago


Texas, United States Datasite Full time
Job Summary

We are seeking a highly skilled Product Support Specialist to join our team at Datasite. As a key member of our customer support team, you will be responsible for providing world-class support to our global clients, enhancing their overall product and service experience.

Key Responsibilities
  • Provide expert product support to clients, resolving issues and answering questions in a timely and professional manner.
  • Utilize critical thinking and problem-solving skills to go above and beyond in providing exceptional customer experiences.
  • Collaborate with cross-functional teams to achieve timely resolution of customer issues.
  • Develop and maintain in-depth knowledge of Datasite products and services, staying up-to-date on new features and functionality.
  • Build and maintain positive relationships with clients, providing personalized support and guidance to meet their specific needs.
  • Document and track customer interactions and issues in Salesforce Service Cloud, ensuring accurate and timely resolution.
Requirements
  • High school diploma required; Bachelor's degree in a related field preferred.
  • 1-3 years of experience in a client service or product support environment, with a strong background in software or SaaS applications.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and concise manner.
  • Strong technical aptitude and learning agility, with the ability to quickly adapt to new technologies and systems.
  • Intermediate Excel skills, including experience with functions such as VLOOKUP.
  • Ability to work well in a collaborative team environment, with a strong focus on customer satisfaction and quality of work.
Preferred Qualifications
  • Advanced Excel skills and experience with data analysis and reporting.
  • Previous experience supporting software or SaaS applications, with a strong understanding of technical concepts and troubleshooting techniques.
  • Expert fluency in Spanish, Portuguese, French, German, Italian, or Japanese, with the ability to communicate effectively with clients in multiple languages.
What We Offer
  • A competitive salary range of $23 - $27 per hour.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.


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