Reception Specialist
2 weeks ago
Position Overview
Location
Texas Western Hospitality Group
Employment Type
Part Time
Role Summary
The Guest Services Representative is responsible for ensuring a seamless check-in and check-out experience for all guests.
This role involves managing guest reservations and collaborating with the reservation center to optimize room occupancy.
Maintaining confidentiality is paramount, as this position handles sensitive guest information with the utmost integrity.
Responsibilities include:
- Answering and directing phone calls accurately; taking messages for guests as needed.
- Supporting sales and marketing initiatives as directed by management.
- Managing wake-up call requests efficiently.
- Documenting essential guest information in the logbook.
- Ensuring the cleanliness of the breakfast area and common spaces.
- Performing laundry tasks as assigned.
- Processing guest check-ins and check-outs, including payment transactions in accordance with established protocols.
- Promoting hotel amenities and local attractions to enhance guest experience.
- Coordinating transportation arrangements for guests when required.
- Utilizing problem-solving skills to address guest concerns and ensure satisfaction.
- Resolving minor complaints effectively and escalating significant issues to management.
- Responding promptly to guest inquiries and following up to confirm satisfaction.
- Completing daily financial documentation, including cash handling and reporting.
- Maintaining a professional appearance and demeanor at all times.
- Adhering to company policies and procedures.
Note:
Additional responsibilities may be assigned by management as necessary.
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